Warranty support is offered on products purchased from Visual Focus.

Most electronic equipment sold by Visual Focus is supported by its Manufacturer Warranty.   Each manufacturer provides a warranty with different durations, conditions and limitations.  Please contact our office for details or navigate to the manufacturer’s website for further information.

Workmanship Warranty

Visual Focus provides a one-year warranty for any issues related to the workmanship by our technicians.  This warranty includes work by our technicians for installation, programming, or commissioning of the equipment it supplies.  In some instances, our warranty support may include temporary loan replacement of equipment until repairs are completed.   The Visual Focus warranty is only extended to the original purchaser and is not transferable.

Manufacturer Warranty Service

Visual Focus can liaise with manufacturers where the equipment has sold is within the manufacturer warranty period.

Most manufacturer warranties do not include the cost of labour and travel associated with the removal, re-installation and shipping of equipment to the manufacturer service agent or company base.   Visual Focus can quote on these costs and coordinate the removal of faulty equipment from your system, arrange its repair and re-install equipment.

Why not invest in a Visual Focus Audio-Visual System Care Package?