Privacy Policy

Last updated: 23/2/2023

  1. Introduction

This Privacy Policy explains how Visual Focus (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website (the “Site”) and when you use our services.

  1. Personal Information We Collect

When you use our Site and services, we may collect the following types of personal information from you:

  • Contact information, including your name, email address, phone number, and postal address;
  • Payment information, including your credit card details and billing address;
  • Information about your use of our Site and services, including your IP address, browser type, and operating system;
  • Information about your interactions with our Site and services, including the pages you visit, the links you click, and the features you use;
  • Other information you choose to provide to us, such as when you submit a form or participate in a survey.
  1. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To provide and maintain our Site and services;
  • To process your orders and payments;
  • To communicate with you about your orders, inquiries, and other requests;
  • To personalize your experience on our Site and services;
  • To improve our Site and services and develop new ones;
  • To comply with our legal obligations.
  1. Sharing of Personal Information

We may share your personal information with third parties in the following circumstances:

  • With our service providers who assist us in operating our Site and services, such as hosting providers, payment processors, and email service providers;
  • With our business partners who provide complementary products or services, subject to your consent;
  • With government authorities or law enforcement officials if required by law or necessary to protect our legal rights, property, or safety, or the safety of others;
  • With third parties in connection with a merger, acquisition, or sale of all or a portion of our assets.
  1. Cookies and Other Technologies

We may use cookies, web beacons, and similar technologies to collect information about your use of our Site and services. Cookies are small data files stored on your device that allow us to recognize your browser and remember your preferences. Web beacons are small graphic images embedded in emails or web pages that allow us to track your interactions with our Site and services.

We use these technologies to:

  • Personalize your experience on our Site and services;
  • Provide and improve our Site and services;
  • Monitor and analyze our Site and services’ usage and performance;
  • Deliver targeted advertising and marketing.

You can control the use of cookies and similar technologies through your browser settings. However, if you disable cookies, some features of our Site and services may not function properly.

  1. Your Rights and Choices

You have the right to:

  • Access and request a copy of your personal information that we hold;
  • Correct or update your personal information;
  • Object to or restrict the processing of your personal information;
  • Request the deletion of your personal information.

To exercise these rights, please contact us using the contact details provided below.

  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of your personal information.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible

Terms and Conditions


  1. Introduction

These terms and conditions (“Terms”) govern your use of the online store operated by Visual Focus (“we”, “us”, or “our”) accessible through (the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Site.

  1. Products and Services

We offer a range of products and services for sale on the Site. The descriptions, images, and prices of our products and services are subject to change without notice. We make every effort to ensure that the information on the Site is accurate, complete, and up-to-date, but we do not guarantee the accuracy, completeness, or timeliness of the information.

  1. Orders and Payments

To place an order on the Site, you must provide accurate and complete information about yourself and your payment method. By placing an order, you represent and warrant that you are authorized to use the payment method you provide. We may require additional verification or information before accepting or processing an order.

We accept payment by credit card, PayPal, and other payment methods as indicated on the Site. We use third-party payment processors to process payments, and we do not store your payment information on our servers. You are responsible for any fees or charges imposed by your payment method.

  1. Delivery and Returns

We will deliver the products you order to the delivery address you provide. We will make every effort to deliver the products within the estimated delivery timeframes, but we do not guarantee the delivery date or time. If you are not satisfied with the products you receive, you may return them in accordance with our returns policy, which is available on the Site.

  1. Consumer Guarantees and Refunds

Our products and services come with consumer guarantees under the Australian Consumer Law (“ACL”). The ACL provides that our products and services must be of acceptable quality, fit for their intended purpose, and match their description. If our products or services do not meet these guarantees, you are entitled to a refund or replacement.

If you believe that our products or services do not meet the consumer guarantees, you must notify us in writing within a reasonable time after receiving the products or services. We will investigate your claim and, if we determine that your claim is valid, we will offer you a refund or replacement.

  1. Intellectual Property

The Site and its contents are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or otherwise use any part of the Site or its contents without our prior written permission.

  1. Disclaimers and Limitations of Liability

The Site and its contents are provided “as is” and “as available” without any warranties of any kind, express or implied. We do not warrant that the Site will be error-free, uninterrupted, or free from viruses or other harmful components.

To the maximum extent permitted by law, we exclude all liability for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the Site, the products or services offered on the Site, or these Terms, including but not limited to lost profits, lost data, or business interruption.

  1. Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, agents, and suppliers from and against any claims, actions, suits, or proceedings, as well as any losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Site or your violation of



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